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Privacy Policy

Who we are

Medilab Piping Solutions Pty Ltd (ABN 70 678 908 104) operates medilabpiping.com.au. This policy explains how we handle personal information collected through this website.

What we collect

When you send an enquiry through our website, we collect the details you provide: your name, phone number, email address, the service you're interested in and your project details. We also receive standard technical information from your browser, such as your device type and pages visited.

How we use it

We use your enquiry details to respond to you, prepare quotes and deliver our services. We don't sell your personal information or share it with third parties for their own marketing.

Website forms

Our enquiry forms are processed by Netlify, our website host, which stores submissions and forwards them to us by email.

Cookies and advertising

This website uses the Google tag to measure the performance of our Google Ads, for example whether someone who clicked an ad later sent an enquiry. Google may use cookies for this purpose. You can manage advertising cookies through your browser settings or at adssettings.google.com.

Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only as long as it's needed for the purposes above or as required by law.

Access and correction

You can ask to access or correct the personal information we hold about you by contacting us at info@medilabpiping.com.au.

Contact

For privacy questions or complaints, email info@medilabpiping.com.au or call 0456 770 561. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).